Privacy Policy

This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you visit and use the services available through treasurecove-ca.com operated as Treasure Cove Casino. It applies to players, website visitors, and any individual whose personal information is processed in connection with our casino and related services. By accessing or using our services, you acknowledge that you have read and understood this Policy. This Privacy Policy is effective as of 1 January 2026 and supersedes any prior versions.

Who We Are

OBSERVE: The exact corporate legal name, mailing address, and registration number of the operational service provider are not specified in the available data. We operate as an approved Operational Service Provider (OSP) on behalf of a provincial gaming authority in British Columbia, Canada.

EXPAND: Under the BC Gaming Control Act, the British Columbia Lottery Corporation (BCLC) is the provincial Crown corporation responsible for gaming. Treasure Cove Casino operates under BCLC oversight and Gaming Policy and Enforcement Branch (GPEB) regulation. Privacy and security obligations are also subject to applicable Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial laws where applicable.

REFLECT: For the purposes of this Privacy Policy, the "operator", "we", "us", or "our" refers to Treasure Cove Casino acting as an approved Operational Service Provider (OSP) conducting gaming operations on behalf of BCLC at Treasure Cove Casino in British Columbia, Canada, in connection with the website treasurecove-ca.com.

Operator and Contact Details

• Trading / Brand Name: Treasure Cove Casino (Treasure Cove Casino)
• Website: https://treasurecove-ca.com
• Regulatory context:
  • Operates as an approved Operational Service Provider (OSP) on behalf of British Columbia Lottery Corporation (BCLC), Crown Corporation Registration Number 0376825.
  • Subject to the BC Gaming Control Act and oversight by the Gaming Policy and Enforcement Branch (GPEB) of British Columbia.
  • Subject to federal anti-money laundering requirements administered by FINTRAC.
• Postal / legal address: The specific street address of Treasure Cove Casino and its operating entity is not specified in this Policy. You may request full legal address details via the contact methods below, and we will provide them in writing.

Data Protection Contact

• Data Protection Contact / Privacy Office: Data Protection Officer (DPO) / Privacy Department, Treasure Cove Casino (OSP on behalf of BCLC)
• Email (general): [email protected]
• Email (support): [email protected]
• Media inquiries: [email protected]
• Other departments: [email protected], [email protected]
• Telephone / contact forms: Not specified. Where telephone numbers or online contact forms are made available on treasurecove-ca.com, they may also be used for privacy-related queries and will be handled in accordance with this Policy.

Regional Compliance Note (CA): Our handling of personal information is designed to comply with applicable Canadian privacy laws (including PIPEDA, and any substantially similar provincial legislation) and the privacy and security expectations set by BCLC, GPEB, and FINTRAC.

What Personal Data We Collect

OBSERVE: To provide regulated casino services and operate treasurecove-ca.com, we must collect various categories of personal and technical data from players and visitors.

EXPAND: The scope of data reflects regulatory requirements (e.g., KYC/AML obligations under FINTRAC rules and BC Gaming Control Act), operational needs (account management, security), and user expectations (support, personalization). Data may be collected directly from you, automatically through your devices, or from third parties such as payment providers, identity verification services, and regulators.

REFLECT: Below we describe the main categories of information we may collect and process when you use treasurecove-ca.com or visit Treasure Cove Casino in connection with online functionality.

Identification and Contact Data

• Personal identification details: full name, date of birth, age verification details, gender (if provided), government-issued identification numbers and copies of documents where required for KYC/AML (e.g., driver's licence, passport), signature (for in-venue forms), and any player card or loyalty program identifiers.
• Contact information: email address (such as those you use to contact [email protected] or [email protected]), telephone number(s), mailing address, province of residence, and preferred language of communication.
• Account details: username, password and password hints, security questions and answers, account preferences, and communication settings.

Technical and Usage Data

• Technical data: IP address, device identifiers, browser type and version, operating system, time zone setting, language settings, referring URLs, and similar technical information collected when you access treasurecove-ca.com.
• Log data: access dates and times, pages viewed, clicks, session duration, error logs, and system activity relevant to security and fraud monitoring.
• Online interaction data: your interactions with on-site features (e.g., forms submitted, marketing preferences selected, tools used for responsible gambling, self-exclusion actions initiated via the website).

Payment and Financial Data

• Payment transaction data: amounts deposited and withdrawn (where applicable), payment methods used, transaction timestamps, and transaction reference numbers.
• Payment instrument data: limited card or account details (such as masked card numbers) as permitted by payment card industry and banking security rules and retained primarily by our payment processors.
• AML/KYC financial data: where required by FINTRAC and BC regulations, information relating to source of funds, large cash transactions (e.g., buy-ins and cash transactions of CAD 10,000 or more within any 24-hour period), occupation and employer details, and related documentation you provide.

Behavioral and Gaming Data

• Gaming activity: betting and play history, game types played, frequency and duration of sessions, win/loss records, wager amounts, use of bonuses and promotions, and loyalty program activity.
• Behavioral patterns: in-game decisions, responsiveness to offers or messages, patterns indicative of potential fraud, money laundering, or problem gambling.
• Responsible gambling data: self-exclusion status, voluntary limits (time, deposit, or loss limits), interactions with responsible gambling tools, and communications with our staff in relation to safer play.

Cookies and Similar Technologies

• Cookies: small text files stored on your device to remember your settings, recognize your browser, maintain session state, and provide analytics and advertising functionality (see "Cookies & Tracking Technologies" below).
• Other tracking technologies: pixels, tags, scripts, SDKs, and similar tools embedded on treasurecove-ca.com or in our communications to measure usage, deliver content, and support security.

Communications and Support Data

• Customer support records: transcripts of chats, emails, and other communications with [email protected] or other email addresses, including complaints, requests, and feedback.
• Marketing communications: your subscriptions, opt-in/opt-out status, responses to campaigns, and interaction tracking with newsletters or promotional messages.
• Surveys and feedback: responses to satisfaction surveys, polls, and research conducted to improve Treasure Cove Casino services.

Legal Basis for Processing

OBSERVE: In Canada, private-sector organizations typically rely on consent, contractual necessity, and other recognized lawful purposes consistent with PIPEDA and applicable provincial privacy laws. As a regulated casino operating under the BC Gaming Control Act and FINTRAC rules, we also have mandatory legal and regulatory obligations.

EXPAND: While GDPR does not apply directly to most Canadian-based operations, we align our practices with internationally recognized principles by identifying clear legal grounds for each processing activity, ensuring proportionality, transparency, and safeguards.

REFLECT: We process your personal information on the following legal bases:

Consent

• What this means: You may be asked to provide express or implied consent to specific uses of your personal information, for example when you:
  • Register an account or sign up to a newsletter on treasurecove-ca.com.
  • Agree to receive marketing communications, offers, and promotions.
  • Allow cookies that are not strictly necessary (e.g., analytics and advertising cookies).
• Your control: You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by changing your settings on treasurecove-ca.com or contacting us (see "Your Rights" and "Complaints & Contacts"). Withdrawal may limit our ability to provide some services.

Contractual Necessity

• What this means: We process personal information that is necessary to:
  • Create and manage your player or loyalty account.
  • Provide access to gaming and related services.
  • Process payments, credits, rewards, and withdrawals.
  • Provide customer support and respond to your requests.
• Scope: Without this data, we cannot enter into or perform our service agreement with you (for example, we cannot verify your eligibility to gamble or process your payouts).

Compliance with Legal and Regulatory Obligations

• What this means: We must collect, use, and retain certain information to comply with:
  • BC Gaming Control Act and regulations, including age and identity verification, exclusion lists, and responsible gambling requirements.
  • FINTRAC anti-money laundering (AML) and anti-terrorist financing regulations (e.g., reporting large cash transactions of CAD 10,000 or more in a 24-hour period, source of funds documentation, suspicious transaction monitoring).
  • Tax and financial reporting duties, as well as retention obligations imposed by law or by BCLC and GPEB policies.
• Implication: In some cases, we cannot honor a request to delete or restrict data if doing so would cause us to breach our legal obligations.

Legitimate Interests and Reasonable Purposes

• What this means: We may process your information for purposes that a reasonable person would consider appropriate in the circumstances, such as:
  • Security, fraud prevention, and protection of treasurecove-ca.com, our systems, and players.
  • Service improvement, analytics, and business planning.
  • Internal reporting, quality assurance, and staff training.
  • Limited marketing related to similar products or services, in line with applicable laws and your preferences.
• Safeguards: We balance these interests against your privacy rights and apply controls such as de-identification, aggregation, and access restrictions where possible.

Purpose of Processing

OBSERVE: Personal information serves multiple operational, regulatory, and user-experience purposes for Treasure Cove Casino and treasurecove-ca.com.

EXPAND: Each purpose is linked to specific categories of data and a lawful basis. We avoid using personal data for purposes incompatible with the original reason for collection unless required by law or additional consent is obtained.

REFLECT: We use personal information for the following primary purposes:

Provision of Casino and Related Services

• To create, verify, and manage your account or player profile.
• To provide access to gaming services, loyalty programs, and promotional offers.
• To process deposits, wagers, payouts, and loyalty benefits.
• To deliver customer support and respond to queries or complaints.

Regulatory Compliance and Risk Management

• To conduct KYC and identity verification in line with BC and federal requirements.
• To monitor for, investigate, and report suspicious activity, including AML obligations to FINTRAC.
• To enforce age restrictions, self-exclusion, and responsible gambling measures.
• To maintain records required by the BC Gaming Control Act, GPEB, BCLC, and other applicable authorities.

Service Improvement and Analytics

• To understand how visitors and players use treasurecove-ca.com and our services (e.g., which games are popular, how features are used).
• To diagnose technical problems, optimize performance, and improve the design and content of our website and offerings.
• To develop new features, services, and responsible gambling tools.

Marketing and Communications

• To send information about our services, promotions, and events where permitted by law and consistent with your preferences.
• To personalize content, offers, and recommendations based on your profile and behavior, where allowed.
• To conduct surveys, contests, and other promotional activities and notify winners or deliver prizes.

Security, Fraud Prevention, and Enforcement

• To protect treasurecove-ca.com, our infrastructure, and our players from unauthorized access, misuse, cheating, and cyber threats.
• To detect, prevent, and remediate fraud, financial crime, money laundering, and regulatory breaches.
• To investigate and enforce our terms and conditions, policies, and legal rights, including debt recovery and dispute handling.

Disclosure & Sharing

OBSERVE: As a regulated casino and online service, we must share certain personal information with third parties, including regulators and service providers.

EXPAND: All third-party recipients are selected and monitored to ensure that they handle personal information in a manner consistent with this Policy, applicable laws, and contractual safeguards. Some disclosures are mandatory (e.g., regulatory reporting) while others are optional and based on consent or operational necessity.

REFLECT: We do not sell your personal information. We may disclose or share it under the circumstances described below:

Regulators, Authorities, and Public Bodies

• Gaming authorities: British Columbia Lottery Corporation (BCLC), Gaming Policy and Enforcement Branch (GPEB), and other gaming regulators as required for licensing, audits, enforcement, and oversight.
• AML and law-enforcement bodies: FINTRAC and other law-enforcement or governmental agencies where required or permitted by law (e.g., reporting large cash or suspicious transactions, responding to lawful requests, subpoenas, or court orders).
• Other authorities: Tax authorities, dispute resolution bodies, or commissions of inquiry (e.g., relevant proceedings following findings like those in the Cullen Commission) where legally required.

Service Providers and Operational Partners

• Payment processors and financial institutions: For processing deposits, withdrawals, refunds, chargebacks, and AML checks. They receive relevant transaction and identification data necessary for these services.
• IT and infrastructure providers: Hosting services, cloud platforms, data storage, security tools, and content delivery networks that support treasurecove-ca.com operations.
• Analytics and performance tools: Third-party platforms that help us understand usage and improve our services, subject to de-identification or aggregation where possible.
• Verification and compliance services: Identity verification, age verification, fraud-detection, and AML screening providers.

Affiliates, Marketing, and Advertising Partners

• Affiliates and marketing networks: Limited data may be shared for tracking the performance of affiliate links or campaigns, in pseudonymous form where possible.
• Advertising partners: When you consent to advertising cookies or similar technologies, we may allow selected partners to set or read cookies and related identifiers to deliver or measure advertising. Where required, this occurs only with your opt-in consent.

Corporate Transactions and Other Disclosures

• Corporate events: In the event of a merger, acquisition, restructuring, or transfer of all or part of our operations related to treasurecove-ca.com, personal information may be transferred as part of the transaction, subject to confidentiality and applicable law.
• Legal protection: We may disclose information to protect the rights, property, or safety of Treasure Cove Casino, BCLC, our employees, players, or the public, and to enforce our terms or respond to legal claims.

De-identified and Aggregated Data

• We may share aggregated or de-identified data that does not reasonably identify you, for research, reporting, statistics, and public accountability purposes, including with regulators or industry bodies.

International Transfers

OBSERVE: Treasure Cove Casino operates in British Columbia, Canada, but technology and service providers may be located outside your province or country.

EXPAND: Personal information may be stored and processed in Canada, the United States, the European Economic Area, or other jurisdictions where our service providers are located or maintain servers. These jurisdictions may have different data protection laws than your home jurisdiction.

REFLECT: When transferring personal information internationally, we implement appropriate safeguards to protect it in accordance with this Policy and applicable law.

Cross-Border Data Handling

• Service provider locations: Hosting, cloud, analytics, and support providers may process your data in:
  • Canada (primary operations and regulatory environment).
  • United States (for certain cloud infrastructure, payment processing, or analytics tools).
  • European Union / EEA or other countries offering comparable protections.
• Safeguards used: Where applicable and required, we rely on:
  • Contractual protections, including standard contractual clauses or equivalent contractual terms that require recipients to protect personal information to standards similar to those in Canada.
  • Service provider due-diligence, security assessments, and ongoing monitoring.
  • Data minimization and, where feasible, pseudonymization or aggregation before transfer.
• Your rights: You may contact us for more information about international transfers related to your personal information and the safeguards we apply.

Data Retention

OBSERVE: As a regulated casino business, we are subject to specific record-keeping obligations under the BC Gaming Control Act, GPEB/BCLC policies, and FINTRAC rules, which often require long-term retention of gaming, transaction, and identity data.

EXPAND: Retention periods differ depending on the type of information, the purpose of processing, and legal or contractual requirements. We retain personal information only for as long as necessary to fulfill those purposes and comply with our obligations, after which we securely delete, anonymize, or aggregate it.

REFLECT: The indicative retention periods and criteria below are applied unless a longer period is required or permitted by law.

Indicative Retention Periods

• Account and identification data: Normally retained for the duration of your active relationship with Treasure Cove Casino and for up to 5 years after account closure, or longer where required by gaming or AML regulations.
• Transaction and AML-related records: In line with FINTRAC and applicable regulations, typically retained for at least 5 years from the date of the transaction or report (e.g., large cash transaction reports, suspicious transaction reports, source of funds documentation).
• Gaming and behavioral data: Retained for as long as necessary to provide services, manage risks, and satisfy regulatory oversight, generally for up to 5 years after your last interaction, unless required longer for investigations or legal proceedings.
• Marketing and communication preferences: Retained while you remain subscribed and for a short period (usually up to 2 years) after opt-out, for record-keeping and to ensure we honor your preferences.
• Technical and log data: Retained for security, troubleshooting, and analytics typically from a few months up to 2 years, depending on the log type and security requirements.

Deletion and Anonymization Criteria

• When the purpose for which personal information was collected is fulfilled or no longer exists.
• Upon expiry of legally mandated or contractually required retention periods.
• Upon verified request from you, where such deletion does not conflict with our legal, regulatory, or contractual obligations.
• When we decide, in line with our policies, to de-identify or aggregate data for long-term analytics and reporting, in which case it will no longer be associated with an identifiable individual.

Your Rights

OBSERVE: Canadian privacy laws, including PIPEDA and substantially similar provincial statutes, grant individuals rights over their personal information, such as access and correction. Although GDPR and Mexican privacy law do not generally apply directly to our Canadian operations, we seek to align our practices with recognized international principles to the extent compatible with applicable Canadian law and regulatory requirements.

EXPAND: We therefore recognize a range of rights similar in spirit to those provided by GDPR and comparable regimes, including rights to access, rectify, delete (subject to legal limits), restrict, object to certain processing, and withdraw consent to marketing. References to Mexican law in this Policy are provided for alignment and clarity only; for Canadian players and visitors, Canadian laws govern.

REFLECT: Subject to applicable law, your rights in relation to personal information we hold about you include the following:

Right of Access

• You may request confirmation as to whether we hold personal information about you and obtain a copy of that information, including a description of how it is used and to whom it has been disclosed, subject to legal restrictions.

Right to Correction (Rectification)

• You may request correction of inaccurate, incomplete, or outdated personal information. We may ask for supporting documentation to verify changes, particularly in regulated contexts (e.g., name or address changes relevant to KYC/AML).

Right to Deletion (Erasure) and De-indexing

• You may request deletion of personal information that is no longer required for the purposes for which it was collected or otherwise processed, or where you have withdrawn consent and no other legal basis applies.
• However, we may be required to retain certain data for a legally mandated period (e.g., FINTRAC reporting, gaming records), to protect the integrity of self-exclusion regimes, or to resolve disputes or enforce our rights.

Right to Restriction of Processing

• You may request that we restrict the processing of your personal information in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.

Right to Object

• You may object to the processing of your personal information for certain purposes, including:
  • Direct marketing, in which case we will stop such processing without undue delay.
  • Processing based on our legitimate interests or reasonable purposes, where the circumstances justify it and where not overridden by our legal obligations or overriding interests.

Right to Data Portability (Where Practicable)

• While Canadian law does not impose a general data portability obligation equivalent to GDPR, we will, where reasonably feasible and permitted by law, assist you in obtaining a copy of key personal information in a structured, commonly used, and machine-readable format or in transferring it to another service provider upon your request.

Right to Withdraw Consent

• Where we rely on your consent for processing (e.g., marketing communications, certain cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• To withdraw consent, you may use unsubscribe links in emails, adjust your account settings on treasurecove-ca.com (where available), or contact us using the details in "Complaints & Contacts".

Exercising Your Rights

• How to submit a request:
  • By email to: [email protected] or [email protected].
  • In writing to the postal address provided upon request or published on treasurecove-ca.com.
• Verification: To protect your privacy, we may take reasonable steps to verify your identity before fulfilling your request (e.g., requesting identification or confirming account details).
• Timeframe: We aim to respond to your request within 30 days of receipt. If we need more time due to the complexity or number of requests, we will inform you of the extension and reasons.
• Fees: Requests are normally processed free of charge. Where permitted by law, we may charge a reasonable fee or refuse to act on manifestly unfounded or excessive requests, in which case we will explain our decision.
• Limitations: Certain rights may be limited where we must retain or process data due to legal, regulatory, or contractual obligations, or to protect the rights and freedoms of others. We will provide reasons if we cannot fully comply with your request.

Cookies & Tracking Technologies

OBSERVE: treasurecove-ca.com uses cookies and similar technologies to operate the site, provide secure access, understand how it is used, and deliver relevant content and offers.

EXPAND: Some cookies are strictly necessary for the functioning of the website, while others are optional and used for analytics or advertising, subject to your consent where required.

REFLECT: By using treasurecove-ca.com, you agree to the placement of cookies on your device as described here, subject to your preferences.

Types of Cookies We Use

• Strictly necessary cookies (session and persistent):
  • Required for core functionality, such as maintaining login sessions, processing security tokens, and remembering your privacy preferences.
  • Without these cookies, certain services you request cannot be provided.
• Functional cookies:
  • Remember your choices, such as language, region, or display settings, to personalize your experience.
• Analytics / performance cookies (first-party and third-party):
  • Collect information about how visitors use treasurecove-ca.com (pages visited, time spent, errors encountered) to improve site performance and design.
  • We may use third-party analytics tools that set their own cookies.
• Advertising and targeting cookies (third-party):
  • Used, where permitted and consented to, to deliver or measure advertising, track the performance of marketing campaigns, and personalize promotional content.
  • These cookies may be set by advertising networks or affiliates with our permission.

Managing Cookies

• Browser settings: Most web browsers allow you to:
  • View which cookies are stored on your device.
  • Delete cookies individually or all at once.
  • Block cookies from specific sites or all sites.
  • Block third-party cookies.
  Refer to your browser's help section for detailed instructions.
• Internal settings / consent tools: Where available on treasurecove-ca.com, you may use our cookie banner or settings panel to manage your cookie preferences, including opting in or out of non-essential cookies.
• Impact of disabling cookies: If you disable or refuse cookies, some parts of treasurecove-ca.com may not function properly, and your experience may be degraded.

Data Security

OBSERVE: The protection of personal information is essential to maintaining trust, complying with Canadian privacy laws, and satisfying BCLC, GPEB, and FINTRAC expectations.

EXPAND: Security measures must cover both technical and organizational controls, including encryption, access management, incident response, audits, and staff training.

REFLECT: While no system can guarantee absolute security, Treasure Cove Casino implements a variety of safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Technical Safeguards

• Encryption in transit: Data transmitted between your browser and treasurecove-ca.com is protected using industry-standard TLS (Transport Layer Security) protocols, TLS 1.2 or higher, where supported.
• Encryption at rest: Sensitive data stored within our systems or those of trusted providers is protected by encryption and other security controls, consistent with best practices and applicable requirements.
• Network and system security: Firewalls, intrusion detection and prevention systems, anti-malware, and regular patching help defend against unauthorized access and cyber threats.
• Authentication and access control: Access to personal information is restricted to authorized personnel and service providers on a need-to-know basis, supported by strong authentication mechanisms. Where appropriate, multi-factor authentication (MFA) is used.

Organizational and Procedural Safeguards

• Policies and standards: Internal data protection, information security, and acceptable-use policies govern how personal information is handled.
• Staff training: Employees and contractors with access to personal data receive training on privacy, security, AML, and responsible gambling obligations, including their duties under BC and federal laws and BCLC policies.
• Third-party management: Service providers are selected based on security capabilities and contractual commitments. We require appropriate technical and organizational measures and may perform periodic reviews.

Monitoring, Testing, and Incident Response

• Security audits and assessments: We conduct regular security reviews and may engage independent auditors or utilize certifications such as GLI reports regarding gaming systems used under BCLC oversight. Where applicable, we seek alignment with recognized information security standards (e.g., ISO 27001-style controls, SOC 2-type principles) through our own measures or those of BCLC and third-party providers.
• Monitoring: System logs and alerts help detect unusual or suspicious activities, potential intrusions, or policy violations.
• Incident response: In the event of a security incident involving personal information, we follow a documented incident response process, which includes containment, investigation, remediation, and, where required, notification to affected individuals and/or regulators.

Complaints & Contacts

OBSERVE: Individuals must have accessible channels to ask questions, submit requests, and lodge complaints about privacy practices.

EXPAND: Canadian privacy frameworks and regulatory expectations emphasize transparent, timely, and fair handling of complaints, with the option to escalate to supervisory authorities.

REFLECT: Treasure Cove Casino encourages you to contact us first so that we can attempt to resolve any concerns directly.

How to Contact Us

• Data Protection / Privacy Office: Data Protection Officer (DPO) / Privacy Department, Treasure Cove Casino (OSP on behalf of BCLC)
• Email (primary for privacy): [email protected]
• Email (support): [email protected]
• Postal address: Full postal address is not specified in this Policy. You may request it via email, or, where published on treasurecove-ca.com, you may write to us at that address for privacy matters.
• Other contacts: For media, [email protected]; for HR-related privacy queries (e.g., job applicants), [email protected].

Complaint Procedure

1. Submission: Send your concern, question, or complaint in writing (email or postal mail), including:
   • Your full name and contact details.
   • A clear description of your concern, including relevant dates and interactions.
   • Any supporting documentation you consider relevant.
2. Acknowledgment: We will acknowledge receipt of your complaint within 10 business days, where feasible.
3. Investigation: The DPO / Privacy Department or a designated team member will investigate your complaint, which may involve reviewing system logs, records, and communications.
4. Response: We aim to provide a substantive response within 30 days of receiving your complaint. If we cannot respond within this timeframe, we will inform you of the delay, reasons, and expected response date.
5. Outcome: We will explain our findings, any corrective actions taken or proposed, and options for further escalation if you remain unsatisfied.

Escalation to Supervisory Authorities

• Office of the Privacy Commissioner of Canada (OPC): If you are not satisfied with our response or how we handle your personal information under PIPEDA, you may contact:
  • Website: https://www.priv.gc.ca
  • Telephone (Canada): +1-800-282-1376
• Provincial privacy commissioners: Depending on your province, you may also contact your provincial privacy regulator (e.g., the Office of the Information and Privacy Commissioner for British Columbia at https://www.oipc.bc.ca).
• Gaming regulators: For issues specifically related to gaming operations, you may also reach out to relevant gaming oversight bodies such as:
  • Gaming Policy and Enforcement Branch (GPEB) of British Columbia.
  • British Columbia Lottery Corporation (BCLC) - contact details available at https://www.bclc.com.
• Note on Mexican / EU authorities: References in this Policy to rights aligned with GDPR or Mexican privacy law are for alignment purposes only. For Canadian players and visitors to treasurecove-ca.com, your primary recourse is through Canadian privacy authorities and gaming regulators as outlined above.

Updates

OBSERVE: Privacy laws, regulatory expectations, and our own services evolve over time.

EXPAND: We must keep this Privacy Policy up to date and inform you about material changes in a clear and timely manner.

REFLECT: We reserve the right to modify this Privacy Policy from time to time. When we do so, we will post the updated version on treasurecove-ca.com and, where appropriate, provide additional notice.

Notification of Changes

• Website posting: The current version of this Privacy Policy will always be available on treasurecove-ca.com, with a "Last updated" date at the end.
• Email notifications: For material changes that significantly affect how we collect, use, or disclose your personal information, we will, where possible, notify registered users by email using the address associated with their account.
• On-site notices: We may display banners, pop-ups, or dashboard alerts when you next log into treasurecove-ca.com to inform you of changes.

Advance Notice and Your Options

• Advance notice: Where a change is material and not mandated immediately by law or regulatory requirements, we will endeavor to provide at least 30 days' advance notice before the new terms take effect.
• Your review: You should review the updated Policy carefully. Continued use of treasurecove-ca.com after the effective date constitutes your acceptance of the updated Policy.
• Your right to object or close your account: If you do not agree with the changes, you may:
  • Adjust your privacy or marketing settings where available.
  • Contact us to ask questions or raise concerns.
  • Request closure of your account and, where appropriate, exercise your data-related rights as described in "Your Rights".

Last updated: January 2026