burger icon
Treasure Cove Casino Canada
Log In

Terms & Conditions

These Terms govern your relationship with the operator of the website https://treasurecove-ca.com and the use of any interactive services, information, and products made available through it (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services. These Terms are effective as of 1 January 2026 and supersede any previous online terms for this site.

Definitions

For the purposes of these Terms, the following definitions apply:

  • "Treasure Cove Casino", "we", "us", "our", "Operator" means the entity operating the informational and interactive Services available at treasurecove-ca.com, acting as or on behalf of an approved Operational Service Provider (OSP) conducting gaming operations for the British Columbia Lottery Corporation (BCLC) under the BC Gaming Control Act, where applicable.
  • "Treasure Cove Casino" refers to the online presence and brand representation of Treasure Cove Casino strictly and exclusively in connection with treasurecove-ca.com.
  • "User", "you", "your", "Player" means any natural person who accesses, visits, or uses any part of the Services, whether or not such person completes registration.
  • "Account" means a personal profile or user account that may be created on treasurecove-ca.com to access certain features, subject to these Terms and applicable law.
  • "Bet", "Wager" means any amount of money or monetary value risked by a Player on the outcome of a game, event, or other gambling activity offered or referenced through the Services, where such gambling activity is lawfully provided under the authority of BCLC and the BC Gaming Control Act.
  • "Bonus" means any promotional credit, free play, voucher, loyalty reward, or other incentive offered to a Player by or through the Operator, subject to specific conditions and wagering requirements.
  • "Game(s)" means casino games, slot machines, table games, live casino games, or other gambling products, whether land-based or online, that may be described, advertised, or otherwise referenced through the Services and are provided under BCLC oversight where applicable.
  • "BCLC" means the British Columbia Lottery Corporation, a Crown corporation holding Crown Corporation Registration Number 0376825 and acting as the provincial gaming authority under the BC Gaming Control Act.
  • "GPEB" means the Gaming Policy and Enforcement Branch of British Columbia, responsible for gaming regulatory oversight.
  • "FINTRAC" means the Financial Transactions and Reports Analysis Centre of Canada, the federal anti-money laundering (AML) regulator.
  • "AML" means anti-money laundering and counter-terrorist financing obligations applicable to gaming activities under Canadian federal law.
  • "Website" means the domain treasurecove-ca.com and any subdomains, content, and services accessible through it.
  • "Promotions" means any special offers, bonuses, tournaments, or campaigns made available from time to time on or through the Services.
  • "Applicable Law" means all laws, regulations, directives, and guidelines in force in the Province of British Columbia and in Canada, including the BC Gaming Control Act and FINTRAC AML regulations, as amended up to and including 2026.

Account Registration

Eligibility and Age Requirements

  • Legal age: To register an Account or otherwise participate in gambling-related features connected with Treasure Cove Casino, you must:
    • be at least 19 years old if you are physically present in British Columbia or engaging in BC-regulated gambling activities; and
    • in no event be under 18 years of age for any use of the Services.
    By registering, you confirm that you meet the applicable minimum age and that you are legally permitted to use the Services under the laws of your place of residence.
  • Location and jurisdiction: Certain features may be restricted to Users located in British Columbia or other permitted Canadian jurisdictions. We may use technical and documentary means to verify your location and eligibility.

Registration Process

  1. Account creation: To access particular features, you may be required to create an Account by providing:
    • full legal name;
    • date of birth;
    • valid email address;
    • residential address and phone number (where requested); and
    • other information required under Applicable Law or by BCLC and GPEB.
  2. Email verification: You may be required to verify your email address by following a confirmation link or entering a code sent to the email you provided. Until verification is completed, access to certain functions may remain limited.
  3. KYC and identity verification: In accordance with the BC Gaming Control Act, BCLC policies, and FINTRAC AML requirements, we and/or BCLC may request "know-your-customer" (KYC) documentation, including but not limited to:
    • government-issued photo ID (e.g., driver's licence, passport);
    • proof of address (e.g., utility bill, bank statement);
    • proof of source of funds or source of wealth where required, especially for cash or equivalent transactions of CAD 10,000 or more (single or in aggregate within 24 hours);
    • any additional information reasonably required to satisfy AML, risk, or regulatory checks.
    Failure to provide requested documents may result in refusal of registration, suspension of services, or reporting obligations under federal law.

User Obligations

  • Accuracy of data: You agree that all information you submit is true, accurate, and complete, and you undertake to update your details promptly if they change. Providing false or misleading information is grounds for suspension or termination of your Account and may be reportable to authorities.
  • Password security: You are solely responsible for:
    • maintaining the confidentiality of your login credentials;
    • restricting access to your devices; and
    • immediately notifying us at [email protected] if you suspect unauthorized access or security breaches.
    You acknowledge that any activity carried out under your Account may be treated as having been performed by you until we receive notice and have a reasonable opportunity to act.
  • Single account policy: Unless expressly authorized, you may hold only one active Account for the Website. We reserve the right to close duplicate accounts and to void bonuses, Promotional benefits, or other advantages obtained through multiple registrations.
  • Compliance: You agree to use the Services only for lawful purposes, in accordance with these Terms, Applicable Law, and any rules set by BCLC, GPEB, and FINTRAC.

Betting & Gameplay Rules

General Principles

  • Regulated environment: Treasure Cove Casino operates as an approved Operational Service Provider on behalf of BCLC under the BC Gaming Control Act. All gambling activities, whether land-based or, where applicable, online, are subject to BCLC rules, GPEB oversight, and technical certifications (including GLI certification reports for centralized RNG systems, valid through 2026).
  • Game rules: Each Game is governed by its specific rules, pay tables, and house procedures as approved by BCLC and GPEB. By participating in any Game referenced or facilitated through the Services, you agree to abide by the applicable Game rules and house procedures.

Placing Bets and Wagers

  • Minimum and maximum bets:
    • Minimum and maximum bet limits are determined by BCLC-approved game configurations and may vary between Games, tables, or devices.
    • We may adjust limits from time to time for regulatory, risk management, or operational reasons. Any such changes will apply prospectively.
  • Bet confirmation: A Bet or Wager is deemed accepted only once it has been:
    • properly placed in accordance with the relevant Game interface or at a physical table; and
    • confirmed by the system or dealer, as applicable.
    Once accepted, your Bet forms a binding contract in respect of that Game round or event, subject to these Terms and Applicable Law.
  • Prohibited conduct: You must not:
    • place Bets on behalf of or for the benefit of third parties ("proxy play") where prohibited;
    • engage in collusion, chip dumping, advantage play that breaches Game rules, or any form of fraud or cheating;
    • use automated tools, bots, or scripts to place Bets; or
    • interfere with the proper functioning of any Game or gaming device.

Cancellation and Modification of Bets

  • User-initiated changes: Once a Bet has been confirmed in accordance with Game rules, you generally cannot cancel or modify it. Certain pre-commitment or self-exclusion tools may limit or prevent Bet placement but will not usually modify existing confirmed Bets.
  • Operator corrections: We, BCLC, or authorized staff may, in good faith and subject to BCLC and GPEB rules:
    • void a Bet;
    • cancel a Game round; or
    • adjust a payout
    where a manifest error, technical malfunction, rules misapplication, or regulatory requirement justifies such action. In such cases, our liability is limited to refunding the amount of the original Bet, except where otherwise mandated by Applicable Law.
  • Technical failures: If a Game is interrupted due to technical failure (including malfunction of centralized RNG systems, network outages, or device errors), resolution will follow BCLC-approved rules and GLI-certified procedures. Records kept by BCLC's central systems will generally be decisive, subject to Applicable Law and regulatory oversight.

Conduct in Live Casino, Venue, and Chats

  • Respectful behaviour: Whether participating in live dealer games, on-site at Treasure Cove Casino, or in any chat or interactive feature associated with Treasure Cove Casino on treasurecove-ca.com, you must:
    • refrain from insults, harassment, discriminatory language, or hate speech;
    • not threaten, abuse, or intimidate other players or staff; and
    • not promote illegal activities, self-harm, or harmful conduct.
  • No solicitation or advertising: You may not use the Services, chats, or venue to advertise, solicit, or promote third-party services, competing casinos, or unauthorized products.
  • Fraud and collusion: Any attempt to defraud, collude, launder money, or otherwise misuse the Services may result in account suspension, exclusion from the venue, forfeiture of Bonuses, and reporting to BCLC, GPEB, FINTRAC, law enforcement, or other relevant authorities.

Bonus Terms

Bonus Activation and Eligibility

  • Offer-specific conditions: All Bonuses and Promotions made available through treasurecove-ca.com or in connection with Treasure Cove Casino are subject to specific terms, which may include:
    • eligibility criteria (e.g., new Player, resident of British Columbia, age 19+);
    • minimum deposit or buy-in requirements;
    • Promo codes or opt-in mechanisms; and
    • time-limited availability.
    The specific terms of each Promotion form part of these Terms by reference.
  • Account verification: We may require full KYC and AML checks to be completed before:
    • activating a Bonus;
    • allowing Bonus play; or
    • permitting withdrawal of Bonus-derived winnings.

Wagering Requirements and Timeframes

  • Wagering ("playthrough"): Unless stated otherwise in a specific offer:
    • Bonuses may be subject to wagering requirements (e.g., 20x - 40x the Bonus amount or Bonus plus deposit) before any associated winnings become withdrawable;
    • only qualifying bets placed on eligible Games will count toward wagering; and
    • wagers made with real-money balances may be applied toward wagering only in the sequence outlined in the Promotion terms.
  • Time limits: Bonus funds and any related wagering requirement must usually be completed within a set period (for example, 7 - 30 days from activation). Any unused Bonus funds or unmet wagering requirements after the expiry period may lead to forfeiture of:
    • remaining Bonus balance; and
    • unlocked Bonus-derived winnings, where permitted by Applicable Law.

Prohibited Games and Actions

  • Game restrictions: Certain Games may:
    • not contribute at all to wagering requirements; or
    • contribute at a reduced percentage (e.g., 10 - 50% of the stake value).
    The list of restricted or partially contributing Games will be specified in each Promotion's detailed terms.
  • Abuse and irregular play: You must not:
    • place minimal-risk bets (e.g., betting on both red and black in roulette) solely to clear wagering;
    • engage in bonus farming, multi-accounting, or group strategies to exploit Promotions;
    • transfer funds between accounts or collude in order to unlock Bonus value improperly.
    If we reasonably suspect Bonus abuse, we may deny, revoke, or adjust Bonuses and associated winnings, subject to Applicable Law and any directions from BCLC or GPEB.

Combining Promotions

  • No automatic combination: Bonuses and Promotions are generally not cumulative and cannot be combined unless explicitly allowed. Where more than one Promotion could apply, only one (typically the first activated) will be applied, unless otherwise specified.
  • Order of application: If Promotions are permitted to be combined, any specific rules about their order of application, wagering interaction, and expiry will be detailed in the relevant offer terms and shall prevail over these general Bonus Terms in case of conflict.

Payments & Withdrawals

Deposit Methods and Limits

  • Payment methods: Subject to availability, jurisdiction, and regulatory approval, we may support:
    • credit and debit cards (e.g., Visa, Mastercard);
    • e-wallets and online payment services;
    • bank transfers;
    • cash or cash equivalents at the physical Treasure Cove Casino venue in British Columbia; and
    • other methods permitted under Applicable Law. Any acceptance of crypto-assets (if offered) will comply with BCLC and FINTRAC requirements.
    The available methods will be listed on the Website and may change over time.
  • Deposit limits: Minimum and maximum deposit amounts may apply per transaction, per day, or per month, in line with:
    • risk management rules;
    • AML obligations; and
    • responsible gambling tools and self-imposed limits you may select.
  • AML and source of funds: In line with federal AML rules (including FINTRAC), we or BCLC may require:
    • source-of-funds documentation for cash transactions or series of related transactions totaling CAD 10,000 or more within any 24-hour period;
    • enhanced due diligence for high-risk or high-value transactions; and
    • completion of Large Cash Transaction Reports or Suspicious Transaction Reports to FINTRAC where required, without notice to you where prohibited by law.

Withdrawals

  • Withdrawal methods: Withdrawals will, where possible, be made via the same method used for deposit or by another method approved under Applicable Law and BCLC policies.
  • Processing times:
    • We aim to process withdrawal requests within a commercially reasonable timeframe (for example, 1 - 5 business days), subject to KYC/AML checks, system availability, and third-party payment provider procedures.
    • Additional delays may arise where regulatory reviews, source-of-funds checks, or technical issues occur.
  • Verification prior to payout: We may require you to:
    • reconfirm identity;
    • provide updated documentation; or
    • demonstrate legitimate source of funds for play
    before approving withdrawals, particularly where cumulative activity triggers AML thresholds or responsible gambling flags.
  • Limits and fees:
    • Maximum withdrawal limits per transaction, per day, week, or month may apply.
    • We endeavour not to charge fees for standard withdrawals; however, third-party providers or financial institutions may impose their own fees or currency conversion charges. Any Operator-imposed fees will be disclosed in advance where practicable.

Refunds, Reversals, and Treatment of Bets and Bonuses

  • Refund policy:
    • Deposits or Bets generally are not refundable solely because of losses or a change of mind.
    • Refunds or reversals may be granted only in limited circumstances, such as technical malfunctions, manifest errors, or where required by Applicable Law or directed by BCLC/GPEB.
  • Chargebacks and reversals:
    • If you initiate a chargeback or payment reversal, we may suspend or terminate your Account pending investigation.
    • We reserve the right to recover amounts improperly reversed, together with any costs incurred, to the extent permitted by law.
  • Bonuses on withdrawal: If you request a withdrawal before fulfilling wagering requirements linked to a Bonus:
    • Bonus funds and associated winnings may be forfeited, subject to Applicable Law and Promotion-specific terms; and
    • only your remaining real-money balance may be withdrawn.

Limitation of Liability

Operator's Obligations

  • Fairness and integrity: We commit, in conjunction with BCLC and under GPEB oversight, to:
    • ensure that Games are operated fairly and in accordance with approved rules;
    • use GLI-certified RNG systems and approved gaming devices (as applicable) through 2026; and
    • take reasonable steps to maintain accurate records of Bets, results, and balances.
  • Information accuracy: We take reasonable care to ensure that information displayed on treasurecove-ca.com is accurate and up to date. However, typographical errors, omissions, or technical inaccuracies may occur, and we may correct them without prior notice.

Exclusions and Limitations

  • No warranty: To the fullest extent permitted by law, the Services are provided "as is" and "as available" without warranties or conditions of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • Technical failures: We are not liable for any loss or damage arising from:
    • network interruptions or outages;
    • telecommunications or internet failures;
    • hardware or software malfunctions (including user device issues); or
    • delays, errors, or omissions in data transmission
    unless such failures are directly and solely caused by our gross negligence or wilful misconduct and such liability cannot be excluded under Applicable Law.
  • Indirect and consequential loss: To the extent permitted by law, we are not responsible for:
    • loss of profits, revenue, business, or opportunities;
    • loss of data or reputation; or
    • any indirect, special, incidental, punitive, or consequential damages,
      • even if we have been advised of the possibility of such damages.
    • Maximum liability: Where we are found liable in relation to a specific Bet, Game, or transaction, our maximum aggregate liability shall not exceed the higher of:
      • the amount of the Bet or Wager that gave rise to the claim; or
      • the amount actually paid by you to use the particular Service giving rise to the claim,
      unless Applicable Law or a regulator (e.g., BCLC or GPEB) requires a different remedy.
    • Regulatory directions: Our obligations are subject at all times to compliance with directives, conditions, or orders issued by BCLC, GPEB, FINTRAC, or other competent authorities, including those arising from the Cullen Commission Final Report or subsequent policy changes through 2026.

    Intellectual Property Rights

    • Ownership: All content on treasurecove-ca.com, including but not limited to text, graphics, logos, icons, images, audio clips, video content, software, and underlying source code (collectively, "Content"), is:
      • owned by us, BCLC, our licensors, or other third-party rights holders; and
      • protected by Canadian and international copyright, trademark, and other intellectual property laws.
    • Limited licence: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to:
      • access and use the Website for your personal, non-commercial purposes; and
      • view and print Content solely for such personal use.
      No other rights are granted, whether by implication, estoppel, or otherwise.
    • Prohibited uses: You must not, without our prior written consent or the consent of the relevant rights holder:
      • copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish, license, or create derivative works from any part of the Content or software;
      • reverse engineer, decompile, or disassemble any software used in connection with the Services, except where legally permitted for interoperability and only after providing prior written notice to us;
      • use any automated system (including robots, spiders, or offline readers) to access the Website in a manner that sends more request messages than a human could reasonably produce.
    • Trade names and trademarks: All trademarks, service marks, trade names, and logos displayed on the Website, including those of Treasure Cove Casino, BCLC, and third parties, are the property of their respective owners and may not be used without prior written permission. References to Treasure Cove Casino are strictly limited to the context of treasurecove-ca.com.

    Privacy & Data Protection

    • Privacy policy: Your personal information is collected, used, disclosed, and protected in accordance with our Privacy Policy, as amended through 2026, which is incorporated into these Terms by reference. You should review the Privacy Policy carefully before using the Services.
    • Regulatory compliance: The handling of your data may also be subject to:
      • data retention and reporting obligations under the BC Gaming Control Act;
      • FINTRAC AML requirements; and
      • other Applicable Laws in Canada regarding privacy and information security.
    • Consent and rights: By using the Services, you consent to our processing of your data as described in the Privacy Policy. Subject to Applicable Law, you may have rights to:
      • access and correct your personal information; and/or
      • request restrictions or lodge complaints with relevant privacy regulators.

    Changes to Terms

    • Right to modify: We may update or amend these Terms from time to time, including to reflect:
      • changes in Applicable Law, regulatory expectations, or AML requirements;
      • new or modified Services, features, or technologies; or
      • operational or policy adjustments up to and including the year 2026.
    • Notification: Where changes are material, we will take reasonable steps to notify you, which may include:
      • posting a prominent notice or banner on treasurecove-ca.com;
      • sending an email to the address associated with your Account; or
      • requiring you to accept revised Terms upon next login or interaction.
    • Effective date of changes: Unless otherwise stated, changes take effect on the date specified in the updated Terms. Continued use of the Services after that date constitutes your acceptance of the revised Terms.
    • Right to discontinue use: If you do not agree with any updated Terms, you must:
      • stop using the Services immediately; and
      • contact us to close your Account and, where applicable, withdraw any undisputed and legally withdrawable balance, subject to Applicable Law and AML checks.

    Termination & Suspension

    Grounds for Suspension or Closure

    • Operator-initiated actions: We may, at our discretion and subject to BCLC/GPEB rules, suspend, restrict, or terminate your Account and/or access to the Services where:
      • you breach these Terms or any applicable Game or Promotion rules;
      • we reasonably suspect fraud, collusion, cheating, or Bonus abuse;
      • there are reasonable grounds to suspect money laundering, terrorist financing, or other unlawful conduct;
      • you provide false or misleading information or fail to complete KYC/AML checks; or
      • we are required to do so by BCLC, GPEB, FINTRAC, law enforcement, or any other competent authority.
    • User-initiated closure: You may request closure of your Account at any time by contacting [email protected]. Responsible gambling tools, including self-exclusion, may also be available through BCLC programs.

    Procedure and Consequences

    • Notification: Where legally permitted and reasonably practicable, we will notify you of:
      • the fact of suspension or termination; and
      • the main reason(s) for such action,
      using your registered email address or another contact method you have provided. In some AML or law enforcement scenarios, we may be prohibited from providing detailed reasons.
    • Funds on account: Upon termination:
      • undisputed real-money balances may be returned to you, subject to any lawful set-off, chargeback, regulatory hold, or AML review;
      • Bonuses and associated winnings may be forfeited where permitted by law and in accordance with Bonus Terms; and
      • if closure is mandated by a regulator or court, the disposition of funds will follow the relevant order or direction.
    • Effect of termination: Termination or suspension does not affect:
      • any rights or obligations accrued before termination; or
      • any provisions of these Terms that, by their nature, should reasonably survive termination (including limitation of liability, intellectual property, governing law, and dispute resolution provisions).

    Governing Law & Jurisdiction

    • Applicable law: These Terms, your use of the Services, and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, as in force through 2026, without giving effect to any principles of conflict of laws.
    • Primary jurisdiction: Subject to any mandatory provisions of consumer protection law and any binding dispute resolution schemes established by BCLC or regulators:
      • the courts of the Province of British Columbia shall have non-exclusive jurisdiction over any dispute arising from or related to these Terms or the Services; and
      • you irrevocably submit to the jurisdiction of such courts.
    • Alternative dispute mechanisms: Where available and appropriate, disputes may:
      • be addressed initially through our internal customer support and complaints process;
      • be escalated to BCLC or GPEB complaint channels, if applicable; or
      • be referred to alternative dispute resolution (ADR) or arbitration only if required or expressly agreed in writing by all parties.
    • Regulatory oversight: Nothing in these Terms limits your rights to bring a complaint to a gaming regulator, privacy commissioner, or other competent authority in Canada, where such rights exist under Applicable Law.

    Contact Information

    If you have questions about these Terms, the Services, or wish to exercise any rights or submit a complaint, you may contact us using the following details:

    Phone numbers and physical mailing, headquarters, regional office, and legal addresses are not specified at this time. Where required by law or regulatory guidance, such details may be added or updated on treasurecove-ca.com and in these Terms. For regulatory or legal correspondence, you may also be directed to contact BCLC or relevant provincial or federal authorities, as appropriate.