Responsible Gaming

Responsible gaming at Treasure Cove Casino on treasurecove-ca.com is based on the principle that gambling must remain a form of entertainment, not a way to make money or resolve financial difficulties. The goal of this page is to help you make informed, conscious decisions about how, when, and how much you play, and to recognize early when gambling may no longer be recreational. If you are concerned about your own play or about someone close to you, the Treasure Cove Casino team and our partners, including the British Columbia Lottery Corporation (BCLC), are committed to offering clear tools, information, and access to professional support to help you stay in control.

Risk Awareness

Gambling involves financial risk and can be associated with harm if not managed carefully. Under the BC Gaming Control Act and accepted Canadian responsible gambling standards, you are encouraged to regularly review your play and be alert to signs that gambling may be becoming problematic.

Possible signs of gambling-related harm

• Loss of control: Frequently gambling longer than planned, or spending more than the amount you set aside.
• Preoccupation with gambling: Thinking about the casino or the next session even when you are at work, with family, or engaged in other activities.
• Chasing losses: Increasing bet size or frequency after losses in an attempt to "win it back."
• Financial stress: Using money needed for bills, rent, food, or borrowing to fund gambling.
• Emotional impact: Feeling guilt, anxiety, irritability, or depression related to gambling outcomes or time spent playing.
• Relationship and work problems: Hiding gambling from loved ones, arguments about money, reduced performance or absences from work or study.
• Using gambling as escape: Gambling mainly to avoid problems, loneliness, or negative emotions rather than for entertainment.

Self-assessment: quick check of your gambling behaviour

Read the statements below and consider whether they apply to you "never", "sometimes", or "often." If you answer "often" to one or more, you may benefit from speaking with a professional service listed on this page:

• I spend more money on gambling than I can comfortably afford to lose.
• I have tried to cut down or stop gambling, but found it difficult.
• I feel restless, irritable, or upset when I cannot gamble.
• I gamble to forget my problems or relieve feelings of helplessness, anxiety, or depression.
• I have lied to family, friends, or colleagues to hide how much or how often I gamble.
• My gambling has caused financial problems for me or my household.

If you are unsure about your answers, consider keeping a record of your play (time and money spent) for several weeks and reviewing it honestly, or contact one of the confidential helplines in the "Support Resources" section.

Limits & Tools

Setting limits is one of the most effective ways to keep gambling within safe, affordable boundaries. Treasure Cove Casino, operating as an approved Operational Service Provider (OSP) on behalf of BCLC under the BC Gaming Control Act, supports the use of player-set limits to promote responsible play. The instructions below describe standard functionality you can expect in your personal account on treasurecove-ca.com or any associated online services operated under BCLC's oversight.

Deposit limits (daily, weekly, monthly)

1. Access your account settings: Log in to your player account on treasurecove-ca.com and go to "My Account" or "Profile". Select the "Responsible Gaming" or "Play Controls" section.
2. Select deposit limits: Choose "Deposit Limits". You will typically see separate fields for:
   • Daily limit (maximum you can deposit in any 24-hour period),
   • Weekly limit (maximum across 7 consecutive days),
   • Monthly limit (maximum across a calendar month).
3. Enter your amounts: Decide in advance what you can afford to lose. For example, you may choose:
   • Daily: CAD 50
   • Weekly: CAD 150
   • Monthly: CAD 400
   Enter your chosen figures in the corresponding fields and confirm. These amounts should be discretionary funds that will not impact your essential financial commitments.
4. Confirmation and changes: Once saved, the system will prevent you from depositing above these limits. You may usually:
   • Lower your limits at any time, with immediate effect or as soon as technically possible.
   • Increase or remove limits only after a "cooling-off" period (for example, 24 hours or more), in line with Canadian and provincial best practice.

Important: Deposit limits are a tool to support your decisions, not a guarantee against loss. You remain responsible for monitoring your overall financial situation.

Time limits and session management

Spending long periods gambling without breaks can increase the risk of harm, even when your financial limits are respected. To help manage your time:

• Session timers: In the "Responsible Gaming" area of your account, select "Time Limits" or "Session Reminder". Choose a reminder interval (for example, every 30, 60, or 90 minutes) and confirm. When the selected time passes, a notification will appear indicating how long you have been playing and how much you have wagered, allowing you to decide whether to stop or continue.
• Daily time limits: Where available, you may set a maximum number of hours per day you wish to be logged in to gaming sessions. Once reached, the system will log you out and prevent further play for the remainder of the day.

"Time-Out" (short breaks from play)

If you feel you need to step back from gambling for a short period, you can use a Time-Out or short "cooling-off" function:

1. Log in and go to "My Account" > "Responsible Gaming" > "Time-Out / Short Break".
2. Select the preferred duration, such as:
   • 24 hours,
   • 48 hours,
   • 72 hours.
3. Read the description of the consequences (for example, you will not be able to place bets or access certain account functions during the break) and confirm your choice.
4. Once activated, your Time-Out cannot be cancelled early. You will automatically regain access after the selected period ends.

If you find that you are repeatedly using Time-Outs or immediately returning to high levels of play after they end, you should consider a longer self-exclusion as described below or contact a support service.

Self-Exclusion

Self-exclusion is a more serious protective measure for individuals who believe that gambling is harming them or is likely to do so. Under provincial standards in British Columbia, self-exclusion is a formal and voluntary agreement by you to stop gambling for a specified period. Treasure Cove Casino supports and aligns with BCLC's self-exclusion programs and implements appropriate account restrictions on treasurecove-ca.com.

How to request self-exclusion

1. Access the self-exclusion section: Log in to your account and navigate to "My Account". Select "Responsible Gaming" and then "Self-Exclusion" or "Voluntary Self-Exclusion Program".
2. Choose the exclusion period: You will typically be offered a range of fixed terms, for example:
   • 6 months,
   • 1 year,
   • 3 years,
   • 5 years,
   • Lifetime (permanent) exclusion.
   Select the period that best reflects the seriousness of your concerns and your need for a sustained break from gambling.
3. Review and confirm: Carefully read the information describing:
   • The nature of the commitment and that it is voluntary.
   • The consequences (see below).
   • Any requirements for reinstatement after the period ends, where applicable.
   Tick the confirmation box or complete the digital declaration, then click "Confirm Self-Exclusion".
4. Support contact: If you prefer to complete self-exclusion with assistance, or have questions about your options, you may contact our support team at [email protected] or through any official BCLC responsible gambling channels. Additional telephone contacts may also be provided at the casino venue.

Consequences of self-exclusion

• Account access: During the self-exclusion period, you will not be allowed to log into your gambling account, place bets, or otherwise participate in gaming activities through treasurecove-ca.com or relevant BCLC-operated platforms, subject to program rules.
• Deposits and play: You will not be able to make new deposits or engage in any betting or gaming activities for the duration of the exclusion.
• Withdrawals: As a general principle, any remaining positive balances that are not subject to dispute, legal restriction, or verification requirements may be withdrawn according to applicable terms and conditions. However, access to withdrawal functions may be managed through customer support channels to ensure that the self-exclusion objective is maintained. You should contact support for assistance if you have questions about your balance.
• Marketing communications: Reasonable steps will be taken to stop sending you targeted marketing related to gambling products covered by the self-exclusion, in accordance with provincial and federal privacy and marketing laws.
• Irrevocability during term: Self-exclusion is intended to be firm for the entire chosen duration. Early cancellation or shortening of the period is not generally permitted. For lifetime exclusions, re-entry or reinstatement procedures, if any, will follow the applicable BCLC and GPEB rules in force at the time.

Note: Self-exclusion is a cooperative measure. While Treasure Cove Casino and BCLC will take reasonable steps to enforce it, you also have a responsibility not to attempt to circumvent your exclusion by creating new accounts or using other channels.

Support Resources

If you are worried about your gambling, or concerned about someone close to you, it is important to know that confidential and professional help is available. In Canada and internationally, there are specialized services offering counselling, crisis support, and tools for managing gambling-related harms. Treasure Cove Casino encourages you to contact these services at the earliest sign of difficulty.

Local support - Canada

• Canada-wide Gambling Help Line: 1-833-456-4566 (often linked with national distress and crisis networks). Typically available 24/7 in English and French; interpreters may be available for additional languages. Services include crisis support, information, and referral to local problem gambling treatment programs.
• British Columbia - Gambling Support BC (Problem Gambling Helpline):
  • Phone: 1-888-795-6111 (toll-free, confidential).
  • Hours: 24 hours a day, 7 days a week.
  • Languages: English, with access to translation services for multiple languages.
  • Services: Free counselling (in-person and online), group support, educational resources, and referrals for individuals and families affected by gambling.
• Provincial health and addiction services: Each province in Canada offers access to mental health and addiction services. In British Columbia, contact HealthLink BC at 8-1-1 for information and referrals, or visit the provincial health authority websites for treatment options.

International support organizations

Self-exclusion schemes by country

If you gamble in other jurisdictions, consider registering with their official self-exclusion systems as well:

• United Kingdom - GAMSTOP: A free national online self-exclusion scheme covering licensed online gambling operators in Great Britain. Website: gamstop.co.uk.
• Spain - Registro General de Interdicciones de Acceso al Juego (RGIAJ): A national register that prevents registered individuals from accessing regulated gambling in Spain. Information available via the Spanish Directorate General for the Regulation of Gambling (DGOJ).
• Other EU and international schemes: Many countries operate their own self-exclusion registers or casino exclusion programs accessible through national regulators or responsible gambling portals.

Blocking software and apps

To add an extra layer of protection on your devices, you may use blocking tools that restrict access to gambling sites and apps:

• Gamban: Software that blocks access to a wide range of gambling websites and apps on computers and mobile devices. Website: gamban.com.
• BetBlocker: Free blocking software that allows you to set a restriction period during which gambling sites cannot be accessed. Website: betblocker.org.
• Device-level controls: Many mobile operating systems and routers include parental control or site-blocking functions that can be configured to limit access to gambling content.

Family and affected others

Gambling-related harm often affects partners, family members, and close friends. In addition to the services listed above, many organizations provide support specifically for affected others, including counselling, group meetings, and online forums. See the "Help for Family" section below for more detail.

Confidentiality and professional help: All reputable helplines, counselling services, and blocking tools described here aim to operate in line with professional standards of confidentiality and data protection. When you contact them, you can generally do so anonymously. If you are in immediate danger or experiencing a crisis, contact your local emergency services without delay.

Help for Family

If someone close to you appears to be experiencing gambling-related problems, you may be feeling worried, frustrated, or unsure how to respond. It is important to remember that you did not cause their gambling and cannot control their behaviour, but you can offer support while also protecting your own well-being.

How to start the conversation

• Choose the right moment: Talk when the person is sober, not actively gambling, and when both of you have enough time and privacy.
• Use non-judgmental language: Focus on specific behaviours and their impact rather than making accusations. For example: "I've noticed you seem stressed about money and spend a lot of time at the casino. I'm worried about you."
• Listen actively: Allow them to explain how they feel without interruption. Acknowledge their emotions, even if you disagree with their decisions.
• Encourage, do not force: Present help as an option, not an order. Provide information about professional services and offer to support them in making contact.

Engaging them in support

• Suggest a joint call to a gambling helpline (for example, Gambling Support BC at 1-888-795-6111) so they do not feel alone.
• Encourage them to speak to a family doctor, mental health professional, or addiction counsellor who can assess the situation and recommend a treatment plan.
• Discuss practical steps such as self-exclusion, budget planning, and limiting access to funds, ideally with support from a financial advisor or counsellor.

Support for family members and friends

Support is also available specifically for those affected by someone else's gambling:

• Family counselling services: Many provincial problem gambling programs in Canada offer free counselling to family members. In BC, ask Gambling Support BC (1-888-795-6111) about options for affected others.
• Gam-Anon: A fellowship for family and friends of compulsive gamblers, offering meetings, literature, and peer support. Website: gamanon.org.
• Online forums and chats: Reputable organizations such as Gambling Therapy (gamblingtherapy.org) host moderated forums and support groups for family members.

Recommended next steps

• Seek professional advice: Consult a psychotherapist, psychologist, or addiction specialist familiar with gambling disorders. They can help you understand the condition and set healthy boundaries.
• Use hotlines for immediate support: National and provincial helplines can offer crisis intervention and guidance tailored to your situation.
• Protect your finances: Consider separating finances, monitoring joint accounts, and obtaining independent financial advice if gambling has created debt or other obligations.
• Take care of yourself: Make use of peer support groups, therapy, and trusted friends or family. Supporting someone with an addiction can be stressful, and your own health is a priority.

Operator's Commitment

Treasure Cove Casino, operating on behalf of the British Columbia Lottery Corporation (BCLC) and subject to oversight by the Gaming Policy and Enforcement Branch (GPEB) and applicable federal laws, is committed to maintaining a safe, fair, and responsible gambling environment. This commitment extends both to our land-based operations and to any related online services accessed via treasurecove-ca.com.

Internal risk monitoring and player protection

• Behavioural analysis: Within the limits of privacy and data protection laws, player activity may be reviewed for patterns commonly associated with elevated risk, such as:
  • Rapid increases in deposit or wagering amounts.
  • Frequent play over extended periods without breaks.
  • Repeated attempts to deposit after declined transactions.
  • Attempts to circumvent set limits or self-exclusion measures.
• Warning messages and information: Where systems identify potential risk indicators, we may:
  • Display on-screen reminders about time and money spent.
  • Prompt you to review or set limits, Time-Outs, or self-exclusion.
  • Provide links to responsible gambling tools and support resources.
• Staff training: Staff involved in customer interaction, both online and at the physical venue, receive training on recognizing signs of problem gambling and directing players to appropriate support services.

When we may initiate contact

In line with applicable regulations and BCLC's responsible gambling framework, support staff may reach out to you if:

• There are strong, sustained indicators of gambling-related harm based on your account activity.
• You have directly expressed concerns about your gambling or requested help.
• There is a need to clarify or implement responsible gambling tools you have requested (such as self-exclusion).

Any such contact will be conducted respectfully and with regard to your privacy. The primary purpose is to offer information about available tools, encourage safer play, and, where appropriate, recommend contact with external professional services. You remain responsible for your decisions, but Treasure Cove Casino will take reasonable steps, consistent with law and policy, to mitigate risks associated with gambling.

Updates

Responsible gaming standards, regulatory requirements, and support services evolve over time. Treasure Cove Casino will review this Responsible Gaming page periodically to ensure it reflects current laws, the BC Gaming Control Act framework, BCLC policies, and best practices in player protection.

• Notification of changes: Material updates to this page or to the responsible gaming tools and programs we offer may be communicated through:
  • Notices or banners displayed on treasurecove-ca.com.
  • Targeted e-mails or account messages, where appropriate and permitted by your communication preferences.
  • Updated information panels at the physical Treasure Cove Casino venue, where relevant.
• Player responsibility: You are encouraged to review this page regularly so that you remain informed about current tools, policies, and support options.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to request assistance with limits or self-exclusion, or would like to provide feedback on the measures described here, you can contact us using the details below.

• E-mail - Responsible Gaming / Support: [email protected]
• E-mail - General Information: [email protected]

Feedback and support request form

You may also use the online feedback and support request form available on https://treasurecove-ca.com (typically located under "Contact Us" or "Responsible Gaming") to:

• Request help in setting or adjusting deposit, loss, or time limits.
• Ask for information about Time-Outs or self-exclusion and how they apply to your account.
• Share concerns about your own gambling or about a pattern of play you have observed.
• Provide suggestions on how Treasure Cove Casino and Treasure Cove Casino can further improve responsible gaming measures.

When you contact us, avoid including sensitive financial information in e-mails or forms. We will respond as promptly as reasonably possible during our support operating hours and may refer you to external professional services where this is in your best interests.